0191 3008405
Email : [email protected]
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Data Recovery
Should you require a super-fast Data Recovery service for any system including PC's, Laptop's, Mac's, External Drive's, Server Raid Systems, NAS Devices, USB Sticks, Camera Media or any other system, we are delighted to be able to offer you a quick, reliable Data Recovery service. We recover data from all of the main computer manufacturers including Dell, Apple, HP, Seagate, Maxtor, Hitachi, Western Digital, IBM, Toshiba etc.  No matter what system you have, be sure to give us a shout and we will be happy to give you a free quote.
Our Pricing and Packages
Currently we offer 3 services which are outlined below:

  • Standard - £249 - 2-4 working day
  • Express - £399 – 1-2 working day
  • Critical - £599 – 24 hour turn around

*Our pricing is set at the above unless your disk has a mechanical failure.
Our offices are based in Belfast and London, where we operate a drop off service.  You can also send your hard drive to us via a postal or courier service
We have recovered data from 1000s of hard drives over the past 10 years and are the quickest and most qualified Hard Drive Data Recovery Experts in the UK and Ireland.  Give us a call today to speak with one of our professional engineers for a quick quote or click here to send a quote to us now.
We work with all Major Hard Disk Manufacturers
Whether you are looking for your data to be recovered from a laptop or external drive system, we have you covered.  The following is a list of some of the disk manufacturers that we can help out with: Seagate 7200.11 Disks, IBM Deskstar Disks, Western Digital Caviar Disks, Toshiba Laptop Disks, Quantum Scsi Disks, Maxtor Diamond Max series Disks, Fujitsu MPG Disks, Hitachi Travelstar Disks.  This list is by no means exhaustive; please contact us if the manufacturer of your disk is not listed.
95% of Data Recovered
We are proud to state that in 95% of Hard Drive Data Recovery cases we recover all of the data, whether that is an internal or external hard drive system.  With over 10 years of experience, you can rest assured that you are in safe hands and will get the best possible service.
Furthermore we offer a No Fix No Fee Service, so you will not have to pay anything if your data is not recovered.
We also recover data from systems provided by all Apple Mac, Windows, Linux and Unix systems. Therefore, no matter what system you are using, be it: Apple HFS+, NTFS, Ext2, Ext3, Ext4, XFS or ZFS  we can offer a professional data recovery service.

We have gathered a list of the top 38 most common Data Recovery Error Messages:

  • Accidental reformatting of partitions, Accidental Deletion of Data, Virus Problems
  • Actuator Failure
  • Bad file name
  • Bad master directory block
  • Bad sectors
  • Cannot access <drive> because a disk error occurred
  • Clicking / Ticking / Scratching / Grinding Sounds
  • Directory not found
  • Drive not installed
  • Drive not working after Power Surge
  • Error reporting ' Primary Master disk failed, Press F1 to continue'
  • Firmware update failure
  • Freezing or locking up the computer or buring smell from system
  • Front red light on system not displaying
  • Hard disk is unable to be accessed ( Inaccessible drive or partition )
  • No such volume
  • Not a Macintosh disk
  • Not an HFS volume
  • Not detected by computer's CMOS/BIOS
  • Not spinning, Not powering on at all
  • Power surge or power spike
  • RAID Array failed
  • RAID array initialisation
  • RAID controller failure
  • RAID controller failure
  • RAID corruption
  • RAID disk failure
  • RAID disk overheat
  • RAID drive incompatibility
  • RAID drive overheat
  • RAID rebuild failure
  • RAID rebuild not completed correctly
  • Segment Loader Error
  • The disk <drive> cannot be accessed
  • The disk is seen in Operating System but asking to be formatted
  • Unable to boot computer due to system getting dropped.
  • Water or Liquid spilled on Hard Disk
  • You receive a question mark when you boot up the Mac system.


How it Works
We approach each System in a unique way, depending on the specific hard disk that you own and the configuration of the computer.  Below is an outline of our standard procedures.
In the first instance we image all disks.  This makes sure that the integrity of your original disk is kept.
We then work with the hard disk image to process the system by extracting the data.
Hard drive systems support different interfaces. Some of the interfaces supported include: PATA Hard Drives, SATA Hard Drives, Portable Hard Drives, Mobile Hard Drives, IDE Hard Drives, SATA Hard Drives, SATA II Hard Drives, SATA 2 Hard Drives, SATA III Hard Drives, SATA 3 Hard Drives, eSATA Hard Drives, SAS Hard Drives, SCSI Hard Drives, iSCSI Hard Drives, ESDI Hard Drives, Fibre Channel Hard Drives, USB Hard Drives, Firewire Hard Drives and PCMCIA Hard Drives.

Step 1
Get in touch with us to arrange a drop off plan.  You can either post us your disk or arrange to drop off at one of our offices.
If sending the hard disk via Postal or Courier 
Please ensure that the Hard Drive sent a suitable postage service (We recommend Royal Mail Next Day Special Delivery. Packages are sent via a guaranteed next day service therefore if you you’re your package today, then we will receive it tomorrow).
Include an A4 sheet with your Full Contact Details (Full Name, Full Postal Address, Phone Number, Email Address).  Also please specify the service that you wish to use from our 3 options above, Standard, Express or Critical. 
NB. If you do not specify the service you wish to use, then we will assume that you want to use our “Standard Service”
Our Address
NCDR - New Castle Data Recovery
Rotterdam House,
116 Quayside,

Step 2
When your Hard Disk arrives at our office we will inspect it and perform a full diagnostic to assess the problem and the level of data recovery that we can recover from your Hard Disk.  You will be contacted ASAP with the outcome. Expect us to be in touch within 24 hours, the normal Standard Recovery process takes in the region of 48-96 hours to complete.
Step 3
Your data will be recovered (assuming there is not mechanical error).  We will email you to confirm and pay for your data recovery service.  When payment is received we will back up data onto your preferred media, normally DVD or portable hard disk.
Step 4
We will send the recovered data in the form of your chosen media via Next Day Courier Service. We aim to always recover data within 24-96 hours of receiving hard disks. We aim to provide the fastest turn around at the best price in the UK and Ireland.
For further information on our Data Recovery Services or to discuss a Data Recovery Quote call us on 0191 3008405, or email us to the email addresses below. We are open Monday - Friday 9am - 6pm GMT.
For more information, support updates, or to request a quote, please email: [email protected]


NCDR - New Castle Data Recovery, Rotterdam House, 116 Quayside, Newcastle NE1 3DY, Phone: 0191 3008405